Module 4: Capable and confident people

Overview

This module focuses on the people who are important to a business, whether they are family members, owners or employees, advisors or contractors. It offers practical ways to boost capacity, capability and confidence through more effective communication, long-term planning and leadership.

Learning outcomes

On completing this module you should be able to:

define a business culture and the behaviours that ensure culture can be demonstrated
develop and maintain a professional business underpinned by effective communication
develop a clear organisational structure, create meaningful job descriptions and determine suitable remuneration packages for specific roles within a business
mentor a team to ensure capability development
develop a sustainable work–life balance
create a safe and happy work environment.